Cocoa Luxury Chocolatier Studio

Welcome to Cocoa Luxury!

We’re looking forward to welcoming you to our Chocolatier Studio in Patrington Haven for a little chocolate-making fun.

Before booking your place, please take a moment to read the following Terms & Conditions. By making a booking, you agree to these terms.

1. Bookings and Payment

  • All workshop bookings must be made through the Cocoa Luxury website or by an agreed alternative arrangement.
  • Full payment is required at the time of booking to secure your place.
  • A booking is only confirmed once payment has been successfully received.
  • Workshops are small, intimate sessions with a maximum of four participants.
  • Places are allocated on a first-come, first-served basis.
  • All prices are quoted in pounds sterling (£).

2. Cancellation Policy – Customer Cancellations

We understand that sometimes plans change. However, as our workshops have limited places and require preparation in advance, the following cancellation policy applies:

  • 28 days or more before the workshop: A full refund (100%) will be issued.
  • Between 8 and 27 days before the workshop: A 50% refund will be issued.
  • 7 days or less before the workshop: No refund will be issued.

All cancellation requests must be submitted in writing by email to [INSERT BUSINESS EMAIL ADDRESS].

The date on which written notification is received by Cocoa Luxury will determine the applicable refund.

Refunds will normally be processed within 10 working days and returned to the original payment method.

Failure to attend a booked workshop without providing prior notification will be treated as a non-attendance and no refund will be issued.

3. Non-Transferable Bookings

Workshop bookings are personal to the individual(s) named at the time of booking.

Bookings cannot be transferred to another person, exchanged for a different workshop date or used as credit towards another booking.

Any exceptional requests will be considered at the sole discretion of Cocoa Luxury and must be agreed in writing in advance.

4. Changes or Cancellations by Cocoa Luxury

Although we make every effort to ensure that workshops go ahead as advertised, circumstances occasionally arise that may require us to cancel or rearrange a session.

If Cocoa Luxury has to cancel a workshop, participants will be offered the choice of:

  • A full refund of the booking payment; or
  • An alternative workshop date, subject to availability.

Cocoa Luxury will endeavour to provide as much notice as reasonably possible.

Nothing in these Terms & Conditions affects your statutory consumer rights.

5. Workshop Attendance and Conduct

  • Participants are asked to arrive promptly at the advertised start time.
  • Late arrivals may miss parts of the workshop, and the finishing time will not be extended.
  • No refund will be offered for late arrival or failure to attend.
  • Participants must follow all reasonable instructions given by the Chocolatier, particularly those relating to food hygiene and safety.
  • Cocoa Luxury reserves the right to ask anyone behaving in an unsafe, disruptive or inappropriate manner to leave the workshop.
  • In such circumstances, no refund may be offered where removal is justified by the participant’s conduct.

6. Allergies and Dietary Requirements

Our workshops involve working with chocolate and other ingredients that may contain allergens.

Participants must inform Cocoa Luxury of any known food allergies, intolerances or dietary requirements before attending.

Although reasonable precautions will be taken, we cannot guarantee that products or workshop environments will be completely free from allergens, including nuts, milk, soya, gluten and other ingredients.

Anyone with a serious food allergy should contact Cocoa Luxury before booking to discuss whether the workshop is suitable.

7. Food Hygiene and Safety

Participants will be working with food ingredients and chocolate-making equipment, which may include heated chocolate and warm utensils.

All participants must follow the hygiene and safety instructions provided during the workshop.

Participants should wear suitable clothing and footwear. Cocoa Luxury cannot be held responsible for damage to clothing or personal belongings caused by chocolate or other workshop materials, except where liability cannot legally be excluded.

8. Age Requirements

At present, all Cocoa Luxury workshops are strictly for participants aged 18 years and over.

Unfortunately, we are unable to accept bookings for anyone under the age of 18, including accompanied children or young people, until the appropriate safeguarding arrangements and DBS checks are in place.

The minimum age requirement will be reviewed once these arrangements have been completed.

Proof of age may be requested where necessary.

We appreciate your understanding.

9. Parking and Studio Location

There is no customer parking available directly outside the Cocoa Luxury Chocolatier Studio.

All workshop participants must use the designated parking facilities at Patrington Haven Leisure Park Country Club, approximately five minutes’ walk from the Studio.

Participants must not park outside the Studio, along the main road or on neighbouring residential streets as part of their workshop visit.

Please do not assume that parking spaces near the Studio are available for workshop attendees, even if they appear unoccupied.

These arrangements form part of the approved parking provisions for the Studio and must be respected by all participants.

A complimentary hot drink will be available to workshop participants at the Country Club, subject to the arrangements in place on the day.

Participants are responsible for allowing sufficient time to park and walk to the Studio before their workshop begins.

Cocoa Luxury accepts no responsibility for parking fines or other enforcement action arising from participants failing to follow these arrangements.

10. Photography and Social Media

Cocoa Luxury may occasionally take photographs or videos during workshops for promotional purposes, including use on its website and social media channels.

Permission will always be sought from participants before identifiable photographs or videos are used for promotional purposes.

Participants are welcome to take photographs of their own creations, provided this does not interfere with the workshop or other participants.

11. Personal Belongings

Participants are responsible for their own personal belongings during the workshop.

Cocoa Luxury cannot accept responsibility for lost or damaged personal items, except where liability cannot legally be excluded.

12. General Terms

Cocoa Luxury reserves the right to make reasonable changes to workshop content, ingredients or activities where necessary, provided the overall nature and value of the experience are maintained.

These Terms & Conditions apply to all workshop bookings made with Cocoa Luxury.

Nothing within these terms is intended to exclude or restrict any statutory rights or legal protections that consumers are entitled to under UK law.

Cocoa Luxury is operated by Paul Lacey, Sole Trader, trading as Cocoa Luxury.

Cocoa Luxury – Chocolatier Studio
Patrington Haven, East Riding of Yorkshire.